CANCELLATION POLICY:
Xtophers understands that sometimes schedules change and therefore we request at least 24 hours notice for cancellation for a cut or 48 hours for a Color Service. Clients will incur a charge of 50% of the service amount anytime past that.
When doing a large color change or correction, we request a consultation and a deposit to be taken prior to the service.
LATE POLICY:
Typically, arriving more than 15 minutes past your appointment is considered late. Please give the salon a courtesy call, we will work with you as best we can or rescheduling may be an option.
If you are running more 30 minutes late, it may be difficult to achieve your desired end result. Please call us to reschedule your appointment for a later date. If we have to reschedule, cancellation fee costs may be applicable.
At Xtophers Hair Salon, we strive to provide exceptional service and a seamless booking experience for our valued clients. In order to enhance the efficiency of our appointment scheduling process and better serve you, we securely save your credit card information.
Rest assured, our priority is to maintain the utmost privacy and security of your sensitive data. We employ industry-leading encryption technologies to safeguard your credit card information, ensuring it is stored in a protected and compliant manner.
This secure credit card storage feature is designed to streamline the reservation process and to help us enforce our cancellation policy. In the event that you need to cancel or reschedule your appointment, we kindly request a minimum notice period of 24 hours for a cut and 48 hours for any color service. By saving your credit card details, we can implement a fair and transparent cancellation fee policy, allowing us to compensate our talented stylists for their reserved time.
Please note that your credit card information will only be used in accordance with our cancellation policy, and your privacy remains a top priority for us. If you have any concerns or questions regarding our credit card information storage process, feel free to reach out to our friendly team who will be happy to provide further clarification.
Thank you for choosing Xtophers Hair Salon, where we strive to create a positive and enjoyable experience for every client. We look forward to pampering you and delivering the exceptional service that you deserve.
Thank you,
Xtophers Salons Team
Contact Xtophers Salons for a free consultation at: [email protected] or call 604 739 8049 to inquire about our products and services, and to book your next appointment. We look forward to seeing you.
Hours:
Tuesday – Friday: 10am to 6pm
Saturday: 9am to 5pm
Sunday & Monday: Closed
