CANCELLATION POLICY:
Xtophers understands that sometimes schedules change and therefore we request at least 48 hours notice for cancellation for a cut or 72 hours for a Color Service. Clients will incur a charge of 50% of the service amount anytime past that.
When doing large colour changes or corrections / full blonding / balayage / keratin treatment we request a deposit to be taken prior to the service.
* The colour corrections / changes cancellation policy is 72 hours
LATE POLICY:
Typically, arriving more than 15 minutes past your appointment is considered late. Please give the salon a courtesy call, we will work with you as best we can or rescheduling may be an option.
If you are running more 30 minutes late, it may be difficult to achieve your desired end result. Please call us to reschedule your appointment for a later date. If we have to reschedule, cancellation fee costs may be applicable.
Thank you,
Xtophers Salons Team